1cinta Privacy Policy — How We Protect Your Personal Information
This Privacy Policy describes how the 1cinta platform collects, uses, stores, and protects users' personal data. By using this platform, you agree to the practices outlined in this document. Last updated: 2026.
Information We Collect from You
Account Information
During registration, the 1cinta platform collects your username, email address, encrypted password, and age information to verify eligibility. This information is required to securely create and manage your account.
Device & Browser Information
We automatically log your device type, operating system, browser type, IP address, time zone, and screen resolution when you access the platform. This data is used to optimise the platform's display across different devices and for security purposes.
Payment Information in MYR
During deposits or withdrawals, we record the payment method used, the transaction amount in MYR, and the transaction timestamp. Full bank account numbers or card details are not stored directly by 1cinta — processing is handled through payment service providers that comply with industry security standards.
Platform Usage Data
We record pages visited, time spent in each section, and in-platform actions such as markets selected and betting history. This data is used to improve the user experience and detect any suspicious activity.
How Your Information Is Used
Data collected by 1cinta is used for the following purposes:
- Account management: To process your registration, login, deposits, withdrawals, and account activity history.
- Platform security: To detect unauthorised access attempts, prevent fraud, and maintain platform integrity.
- Product improvement: To analyse usage patterns and improve the platform's interface, speed, and functionality.
- Service communications: Sends important notifications related to your account, policy changes, or security alerts.
- Legal compliance: To comply with applicable legal requirements in Malaysia, including the retention of financial transaction records.
We do not use your data for third-party advertising purposes or sell your personal information to any external parties.
Cookies & Tracking Technologies
1cinta uses cookies and similar tracking technologies to enhance the user experience. The following types of cookies are used:
- Session cookies: Keeps you logged in so you don't have to sign in again on every page. These cookies are cleared when you close your browser.
- Preference cookies: Saves your language settings and display preferences for a more consistent experience.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking certain session cookies may affect the login function and overall platform usability.
Data Storage & Security
Encryption & Protection
All data transmitted between your device and 1cinta's servers is protected by SSL encryption. Passwords are stored as hashes using industry-appropriate algorithms — we are unable to view or retrieve your original password. Financial transaction data is handled in accordance with the security standards established within the payment services industry.
Data Retention Period
Account data is retained for as long as your account remains active. Upon account closure, personal data no longer required for legal or compliance purposes will be deleted within a reasonable timeframe. Financial transaction records may be retained for longer periods in accordance with applicable Malaysian legal requirements.
Third-Party Sharing
1cinta does not sell or rent users' personal data to third parties for commercial purposes. Information may be shared with payment service providers to process your MYR transactions, and with relevant authorities where there is a legitimate legal requirement. All third-party providers are required to comply with equivalent data security standards.
Your Rights as a 1cinta User
You have full control over the personal data we hold about you.
You have the right to request a copy of the personal data we hold about you. Contact the 1cinta support team and we will process your request within a reasonable timeframe.
If you find that any information in your account is inaccurate or out of date, you can update it via your account settings or by contacting our support team for assistance.
You may request the closure and deletion of your account at any time. Data that is not required for legal purposes will be erased in accordance with our standard procedures.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
1cinta reserves the right to update this Privacy Policy at any time. Any significant changes will be posted on this page with an updated revision date. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We encourage users to review this page periodically.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding your personal data — including requests to access, correct, or delete your data — please contact the 1cinta support team via:
Email: support at 1cinta.co
Our team will endeavour to respond to privacy-related requests within a reasonable timeframe. For general technical questions about your account, please refer to the Frequently Asked Questions us first. Further information on responsible platform use is available on the page Responsible Gaming.
